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Case study

CHU de Poitiers, France, GLIMS

Customer profile

University hospital

> 5 million analyzes/year

10 laboratory departments

Poitiers, France

The challenge

The first laboratory in France migrating to GLIMS version 9.

The outcome

Fewer clicks and a faster, more intuitive user workflow. The change in performance was noticeable immediately.

Upgrade to GLIMS 9 offers CHU de Poitiers lab advanced ergonomics and unparalleled customisation

With its close and long-term relationship with MIPS, the CHU de Poitiers (university hospital of Poitiers) has become the first laboratory in France to migrate to GLIMS version 9. An enthusiastic user of the GLIMS laboratory information system (LIS) since 2005, the hospital and lab could clearly see the advantages of the advanced flexibility and ergonomics. “Our users can now accomplish in one click an action that used to take seven or eight,” comments Florent Ribardière, Bioinformatic Engineer for the hospital’s Biology pole. “Plus, it’s extremely easy for each lab department to manage its own configuration. The change in performance was noticeable immediately.”

Bringing users closer to the action

Now, he explains, each lab department has its own homepage. “The idea was to bring the most frequently used tools to the central homepage of the department. By configuring the buttons, the users can now do in one click what used to take several. This saves an enormous amount of time!”

Each lab sector set up a workgroup to devise and to model its homepage based on its specific needs, to ensure the relevance of the tools for the user. The CHU de Poitiers team then configured these pages. “The first one took a bit of time, because it was so new, but after that they all went quickly,” recalls Alexandre Pavy.

The hospital wanted to give each department maximum autonomy for configuration, while still maintaining a certain homogeneity. Alexandre Pavy and Florent Ribardière trained the department key users in the parameterisation: “Now we mostly intervene if they have a difficulty. But otherwise, they handle their own configuration. People have the tools they need and want, within a context put in place by the hospital. It’s an excellent balance of homogeneity and customisation,” comments Florent Ribardière.

The user training was carried out before the upgrade went live. “We could thus comply with the NF EN ISO 15189standard, which requires the laboratory to familiarise the users on how to use the laboratory management software,” says Florent Ribardière. “The new interface is based on widgets, so it’s very intuitive and easy to learn. New users are very quickly autonomous. Once they know the main three or four buttons, that’s it; they’ve got it.”

A multisite tool

When the CHU de Poitiers set up its satellite laboratory at CH de Montmorillon in January 2013, GLIMS was immediately put in place. “The lab at the Montmorillon hospital had another LIS, so we switched them to our GLIMS, which was still version 8,” explains Florent Ribardière. “We had no major problems during the migration to version 9, as GLIMS is designed for multisite management.”

With this latest version of GLIMS, MIPS has continued to fulfil its trusted role for CHU de Poitiers. “We’re happy with GLIMS; it meets our needs and expectations, responsively. Now, it’s taken a big step forward, with a modern approach to the interface. It’s a powerful, adaptable tool that is now even easier to use. We appreciate that every time we have a new need, GLIMS can be easily adapted to meet it,” concludes Florent Ribardière.

Solution & benefits

GLIMS 9:

  • Rich functionality for all types of laboratory exams: biochemistry, haematology, immunology, pharmacology, toxicology, etc.
  • Scalable and natively multi-site solution that uses a single database
  • Easy and flexible parameterisation by profile, role or user
  • Graphical visualisation of workflow
  • Supports ISO 15189 standards, with functions such as complete traceability

Benefits:

  • Advanced ergonomics decrease training time and improve usability.  
  • Speeds up work of laboratory personnel: fewer clicks means greater productivity.
  • Easy parameterisation allows maximum customisation, in a homogenous, shared system.
  • Adapts to multisite use, supporting the hospital’s growth.

Florent Ribardière

Bioinformatic Engineer

It’s a powerful, adaptable tool that is now even easier to use. We appreciate that, every time we have a new need, GLIMS can be easily adapted to meet it.