CX Services, Support, and Training
CX (Client Experience) Services, Support and Client Training teams work with customers to install, implement, upgrade, and configure Clinisys Solutions worldwide, train users, and provide ongoing support for the database and application/product level software.
A global community to support your every need
Our team’s deep industry knowledge and technical skills provides 24/7 support to help you deliver, maintain and
With a range of established processes, tools and methodologies we provide a clearly defined structure to help you.
We are committed to delivering a holistic experience, so that no matter where you are in the world you can expect the same high-quality Clinisys experience. That’s why we consistently achieve a Global Customer Satisfaction score of over 90%.
How we ensure customer success
600+
employees
4,000+
customers worldwide
39
countries with Clinisys customers
Customer centric
By working together as one integrated team we can deliver a holistic customer experience, taking best practices across the globe from account management, product development, services, and support, to optimize outcomes for our customers.
Recognise as an innovation leader by Frost & Sullivan
According to Frost & Sullivan addresses the “specific needs of its customers allowing labs to streamline workflows and features according to requirement” and ensures customers run efficient, reliable, and secure labs 24/7 with minimal downtime. Read the full report to find out more.
A true partnership with our customers
From providing essential user training to ongoing support our international located representatives can ensure you get the most out of our broad range of software solutions.
Services
Our project management professionals and team of consultants across product, interface and systems are responsible for successfully implementing and integrating Clinisys solutions.
They work diligently to understand our clients’ business needs and through deep partnerships and mutually acceptable expectations, our implementations have a high rate of success and customer satisfaction.
We believe there are four critical success factors for our implementations to be successful:
- Knowledgeable implementation team skilled in your industry
- Clear project scope and governance
- Emphasis on client training and testing
- Partnership between client and Clinisys teams
Support
Through a high touch model, we work to support our clients around the world 24 hours a day, 365 days a year.
We strive to exceed client expectations and
Support is
With years of experience under our belt, we strive to deliver exceptional support in all domains, fostering strong and lasting relationships with our clients.
Client Training
We develop and manage instructor-led and self-paced learning to help our clients, at any user level, get the most out of their Clinisys solutions.
Self-paced courses are available to subscribing clients through Clinisys™ iMentor. This learning management system provides access to hundreds of short, simulation-based product courses.
A variety of web-based live workshops are also available which focus on complex roles and applications. Focusing on new-hire, upgrade and continuing education, the Client Training teams works with product development and our service and support teas to develop effective, efficient and engaging training.
Get in touch
If you’re interested in finding out more about how we can help support you in transforming your laboratory and meet your
