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Clinisys

Customer service in a crisis

Beginning a new job during a global pandemic isn’t the ideal situation, but it was the one facing Christian Reynolds, a Service Project Manager in the CliniSys Service Portfolio Team. “On my first day in the office, after a short induction, I was given a laptop, second screen and asked to head home because of lockdown restrictions.” While not quite the start he imagined, Christian had to hit the ground running as the real impact of COVID-19 became apparent. Here’s how he delivered exceptional customer service in a national crisis.

Black Country Pathology Services delivers lab network ‘in adversity’

Black Country Pathology Services has pushed ahead with a major initiative to create a laboratory network to serve four trusts and delivered a successful go-live for its CliniSys laboratory information system despite the coronavirus emergency.

CliniSys and Pathology after the Pandemic

We reflect on some of the profound changes that the novel coronavirus has brought to CliniSys, to healthcare, and to pathology, and how they are likely to play out in a post-Covid future.

CliniSys delivers vital laboratory link to NHS Nightingale Hospital Bristol

CliniSys has delivered a laboratory link for NHS Nightingale Hospital Bristol (Nightingale Bristol), so clinicians can request tests for patients and receive the results electronically.

CliniSys delivers vital laboratory link to NHS Nightingale Hospital Bristol

CliniSys has delivered a laboratory link for NHS Nightingale Hospital Bristol (Nightingale Bristol), so clinicians can request tests for patients and receive the results electronically.

Standardisation in clinical genomic testing

One of the major drivers for forming genomic laboratory hubs is to ensure quality at scale and equitable testing, by encouraging greater standardisation. However, CliniSys genomics consultant Steve Abbs argues that hubs in themselves will struggle to achieve this, and other drivers and facilitators are needed – not least a single LIMS.

What’s Important in Selecting a CellPath LIMS

If you are about to embark on going out to tender to find a CellPath LIMS supplier, what are the criteria you should consider in choosing a vendor? Sam Grobler, CliniSys product manager, offers some key recommendations.

Hampshire Hospitals works with CliniSys to send negative Covid-19 test results to staff by SMS

Hampshire Hospitals NHS Foundation Trust (HHFT) is sending text messages to staff who have been tested for Covid-19 and whose tests have come back negative.

COVID-19

We would like to thank you for everything you are doing on the front lines of this pandemic. We want you to know that we too are here for you and to reassure you that we will continue to support and deliver in the most productive and helpful way possible.